You've got a Question? We've got the Answer!

Welcome to the Ceylon Natural Gems online help pages. These pages are intended to provide you with efficient and effective solutions for a variety of frequently asked questions. These resources were created by the Ceylon Natural Gems staff to provide you with instructions on some of the more involved aspects of the company.


Gemstones & Payments


How Do I Know If You Received My Order

After you click "CONFIRM THIS ORDER" button, you should receive a confirmation page with a order reference number on it. If you do not get a confirmation number, you should see a message at the top of the order form indicating why the order could not be processed. Correct the problem and click "CONFIRM THIS ORDER" again to send the revised information.Etsy will send you the Order Confrimation e-mail, with your order details and order reference number.

How Should I Pay For The Goods & What Are My Payment Options
Is My Credit Card Safe With Your Online Store
What Will You Do With The Information I Give You ! Can I Be Certain That You Won't Share That Information With Any Other Individual or Organization


Are Any Of Your Gemstones Synthetic or Created

All of our selling gemstones are 100% natural – no created or synthetic gemstones.If you have any special request we can process synthetic or created Stones.Our policy is Always showing the status of the gem stones.

What About Treated Gemstones
What About Your Gemstone Pictures I Mean The Color & Real Gemstones Quality

Shipping & Return Policy


How Long Will It Take To Ship The Gemstones & What Is The Process Involved

Upon receipt of payment to etsy account your order will be ship, and you will receive confirmation email from etsy email notification.After dispatched your order company will send your delivery notification that your purchased items has gone out . All our prices are FOB location displayed in the item description.

Shipping time varies from destination to destination and it depend on your mode. Normally it will take 8 to 16 working days standard post.

What About Insurance
What About The Shipping Options

Return Policy

No Return Merchandise

Some Special, Discounted of Promotional Offers, have a no return policy. This merchandise is clearly marked with the label "NO RETURN" and Ceylon Natural Gems return policies does not apply to:

  • Items must be returned in the same condition as they were sent.
  • Any returned item must be undamaged and unused.

We can only process your request after our Quality Assurance Department inspects the returned item and verifies that its condition is undamaged and unused.

Any wear or usage of precious merchandise such as gemstones, which you have purchased, is likely to result in minute damage that can dramatically affect the value of the item. For this reason, the Company cannot and will not accept the return of any item that has been mounted, polished, chipped, fractured, dropped, re sized, engraved, altered or otherwise shows any sign of use or wear in any manner whatsoever.

If I Need Anything Return How I Going To Do It

Make An Inquiry For Custom Orders

Call Us Now: 0094-77-444-5585


Office Address: 750/A,Pelawattha,10120,Battaramulla,   Sri Lanka


Contact Info

Email: This email address is being protected from spambots. You need JavaScript enabled to view

Phone: +94 (117) 905 380

Hot Line: +94 (77) 444 5585